Return & Refund Policy

REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you just need to contact our customer service at info@dornellstudios.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.

If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All items should be returned to our warehouse in Asia.

For returns, an administration fee of 10$ USD per item will be charged.

Customers are responsible for returning items.

Return shipping must be tracked. We cannot guarantee refunds for items returned without tracking, and we are not liable for lost or untracked packages.

Items purchased during closure sale are not eligible for return. These are final sale items and fall outside our standard refund policy.

We may offer alternative solutions in specific cases, such as partial refunds or discount codes. These are exceptions and not a standard part of our return policy.

You can always contact us for any return question at info@donna-newyork.com

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
Once we've received your return package, we will process the inspection within 2–4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 3–5 business days (depending on your bank, credit card, or payment processor).

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@dornellstudios.com